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Terms & Conditions

These Training Service Terms and Conditions set forth the basis upon which WICK HILL will provide training classes using WICK HILL course materials (or vendor supplied) at the WICK HILL Training Centre or agreed alternative locations and at times laid out in the course schedule for delivery to Customer's designated attendees.
1. Ordering. Customer shall provide WICK HILL with firm requests for Training via electronic transmission or as otherwise required in accordance with WICK HILL's guidelines. Requests shall include as a minimum the name of the Attendees, contact info for attendee, scheduled date and name of the requested training course. All requests placed by Customer shall be governed by these Terms, and any terms set forth in Customer's ordering document in addition to or inconsistent with these Terms shall be of no force or effect. These Terms supercede all prior statements, representations, discussions, negotiations and agreements by the parties, both oral and written. All requests are subject to WICK HILL's acceptance. Training shall commence on the dates specified by WICK HILL in its acceptance.
2. Payment. Customer agrees to pay for Training according to WICK HILL's published prices current as of the date of WICK HILL's acceptance of Training request, unless otherwise agreed. All payments, whether by credit card or other form acceptable by WICK HILL must be received at least fourteen (14) days prior to the commencement of Training. For reservations made within fourteen (14) days of Training, payment must be received prior to the commencement of Training. At WICK HILL's discretion, Customer may qualify for WICK HILL's credit terms, in which case payment will be due thirty (30) days from date of WICK HILL's invoice. The customer, when booking training, under Wick Hill Terms & Conditions subscribe to the cancellation & rescheduling policy laid out below (table 1);

Confirmed Course Booking with Agreed Dates i.e. PO been processed.

15 to 11 working days prior to course date

10 to 6 working days Prior to course date

5 to 0 working days prior to course date

Cancellation of Course

50%

75%

100%

Re-Scheduling of Course

25%

50%

100%


3. Responsibility of Customer.
3.1. Prerequisite requirements. WICK HILL reserves the right to refuse or limit any services for Training if a Customer or Attendee fails to satisfy the requirements for a Training course as published or provided to Customer by WICK HILL prior to the start of such course. In such cases no refund or cancellation fee will be paid.
3.2. Good conduct. WICK HILL reserves the right to refuse, limit or cancel any Training if a Customer or Attendee in the opinion of WICK HILL has displayed unreasonable behavior or is deemed to be violent, abusive or disruptive. In such cases no refund or cancellation fee will be paid.
3.3. Same condition. Customer and Attendees agree that all facilities and equipment licensed for use during the Training shall at the end of the Training be in the same condition as initially provided, wear and tear excepted.
4. Ownership of Materials. Ownership of all copyright and other intellectual property rights in the WICK HILL Course Material, including any documentation, data, technical information and know-how provided to Customer and/or Attendees as part of the Training remains vested in WICK HILL or its suppliers. All such information shall be held in confidence and may not be disclosed or copied to third parties, without the express written permission of WICK HILL or its suppliers. Upon payment of all sums due, WICK HILL grants Customer a non-exclusive, non-transferable license to use internally a single copy of the WICK HILL Course Material for the sole benefit of each Attendee registered for Training.
5. Warranty. WICK HILL warrants that its personnel are suitably qualified and experienced to perform Training. Except as expressly represented otherwise, and to the extent not prohibited by law, all Training, including any documentation, publications, software programs or code, and other information provided by or on behalf of WICK HILL or its suppliers to Customer or Attendee are furnished without warranty of any kind, whether express, implied, statutory or otherwise especially as to quality, reliability, timeliness, usefulness, sufficiency and accuracy. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY WICK HILL AND ITS SUPPLIERS. NO ORAL OR WRITTEN INFORMATION PROVIDED BY WICK HILL SHALL CREATE A WARRANTY UNLESS INCORPORATED INTO THESE TERMS.
6. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, WICK HILL AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER INDIRECT DAMAGES, SUCH AS LOST PROFITS, ARISING FROM THESE TERMS EVEN IF WICK HILL HAS KNOWLEDGE OF THE LIKELIHOOD OF SUCH DAMAGES. IN THE EVENT THAT WICK HILL SHALL FAIL TO PROVIDE TRAINING IN ACCORDANCE WITH THESE TERMS, WICK HILL'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THESE TERMS SHALL BE FOR WICK HILL TO USE ITS REASONABLE EFFORTS TO REPERFORM THE TRAINING WITHIN A REASONABLE PERIOD OF TIME; PROVIDED, THAT IN THE EVENT WICK HILL IS UNABLE TO REPERFORM, WICK HILL MAY ELECT TO REFUND ALL PAYMENTS ACTUALLY RECEIVED BY WICK HILL FROM CUSTOMER FOR THE TRAINING IN QUESTION, IN FULL SATISFACTION OF WICK HILL'S OBLIGATIONS. SUCH REFUND SHALL CONSTITUTE WICK HILL'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR SUCH BREACH. IN NO EVENT SHALL THE AGGREGATE LIABILITY FOR DAMAGES OF WICK HILL, ITS EMPLOYEES OR AGENTS, ARISING FROM THESE TERMS WHETHER BY CONTRACT OR TORT EXCEED THE AMOUNTS CUSTOMER ACTUALLY PAID WICK HILL. TO THE EXTENT NOT PROHIBITED BY LAW, THE LIMITATIONS IN THIS SECTION SHALL APPLY TO PERSONAL INJURY AND DEATH.
7. General. The laws of the United Kingdom shall govern these Terms and shall be applied as if these Terms were entered into and performed entirely within the UK between UK residents. The venue for settling any disputes shall be the courts for the jurisdiction of the UK. Neither party shall be liable for any delay or failure to meet its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil unrest, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm. If any provision of these Terms should be held to be unenforceable or invalid for any reason, such unenforceability or invalidity shall not affect the enforceability or validity of the remaining provisions, and the parties will substitute for such provision an enforceable and valid provision that most closely approximates the intent and economic effect of the unenforceable or invalid provision. No modification to these Terms will be binding unless it is in writing and signed by an authorized representative of each party. WICK HILL may use subcontractors to perform Training. No assignment is permitted by Customer under these Terms and any attempt to assign shall be null and void.

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