- Wednesday, 14 July 2010 14:30
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With a market that continues to develop and change at an increasingly rapid rate, Wick Hill recognises the challenges faced by both resellers and end-customers alike. We therefore provide an extensive range of consultancy services to aid the smooth implementation of customer focused solutions, as well as vendor specific consultancy, which is designed to ensure that specific products are performing optimally and that configurations truly reflect the required environment.
Our skilled consultants provide consultancy services for the majority of products within the Wick Hill portfolio. Our dedicated team are highly skilled and, just as importantly, have hands-on product experience. Whether it be the installation, configuration or management of your chosen product solution, Wick Hill can help, resulting in a faster, hassle-free deployment.
This service is designed to ensure that complex implementations are delivered to meet the customer's expectations. This would involve an on-site planning meeting to tailor hardware and software configurations to the customer's exact needs, and to complete the necessary documentation required for successful implementation.
On-Site Technical Support
This on-site service provides the appropriate technical resources to customers to identify and resolve specific problems. This is available to all maintained customers and "by the hour" for those wishing for specific help.
Our focused and tailored on-site customer training helps customers integrate Wick Hill product solutions into their own environments.
Vendor Specific Consultancy
Designed to ensure that specific products are performing optimally and that configurations truly reflect the required environment. In addition software and firmware revisions are checked and up dated if necessary.